Customer Policy

Effective Date: January 6, 2025

At Ardent Bio LLC (“we,” “us,” or “our”), we are dedicated to providing our customers with exceptional service and a smooth shopping experience. This Customer Policy outlines our commitment to our customers and the general expectations for interaction with our website and services. By using our website www.ArdentBio.com (the "Site") and purchasing our products or services, you agree to abide by the terms of this policy.

1. Customer Satisfaction

We strive to ensure that every customer has a positive experience when interacting with our Site. If you have any questions, concerns, or feedback regarding our products or services, our customer service team is here to help. Please reach out to us at team@ardentbio.com or contact, and we will do our best to resolve any issues promptly.

2. Ordering and Payment

  • Placing an Order: When you place an order on our website, you agree to provide accurate, complete, and current information for the transaction. All orders are subject to acceptance and availability.
  • Payment Methods: We accept a variety of payment methods, including credit cards and online payment services. All payments are processed securely through our payment partners. If your payment is declined, we will notify you, and you will be asked to provide an alternative payment method. If you are with an institution that works with Purchase Orders, please email use direct so we can provide the necessary documents.
  • Order Confirmation: After you complete an order, you will receive an order confirmation via email. This email confirms that we have received your order and will start the process. You will be kept updated throughout.

3. Pricing and Availability

  • Pricing: Prices are listed in the currency specified on our Site. While we make every effort to ensure that prices are accurate, they may be subject to change without notice. If there is an error in the price of an item you ordered, we will notify you and offer you the option to cancel or modify your order.
  • Product Availability: We make every effort to ensure that products are available with the least amount of lead-time, but availability may change based on demand and inventory levels. If a product is unavailable, we will notify you and either offer a replacement or process a full refund if payment has been made.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping methods, including standard, expedited, and international shipping. Shipping costs will be calculated based on the delivery address and selected shipping method. Items requiring shipment on gel packs will be handled accordingly.
  • Processing Times: Orders are processed during regular business hours, and processing time typically ranges from 1 to 3 days.
  • Shipping Times: Most items will require at least a week’s leadtime. Each product on our website should have a field that states the estimated leadtime until we receive it in our hands. Once it is in our hands, it will arrive at your facility within a few days.
  • Delivery: Delivery times may vary based on your location and the shipping method you choose. We are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances such as weather events or customs delays for international shipments.
  • Shipping Errors: If there is an issue with your order during shipping (e.g., damaged items or incorrect deliveries), please contact our customer service team as soon as possible so that we can resolve the issue.

5. Returns

Because of the biological nature of our products, returns will not be possible.

6. Customer Conduct

When using our website, you agree to the following:

  • Respectful Behavior: You agree to engage with our Site and customer service team respectfully. Any abusive, discriminatory, or unlawful behavior will not be tolerated.
  • Prohibited Activities: You are prohibited from using the Site for unlawful activities, including but not limited to fraud, intellectual property infringement, and hacking attempts. You may not interfere with the operation of the Site or attempt to access non-public areas.
  • Account Responsibility: If you create an account on our Site, you agree to keep your login credentials secure. You are responsible for all activities that occur under your account, whether or not you have authorized them.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy. By using our Site, you consent to the practices outlined in our Privacy Policy.

8. Customer Support

Our customer service team is here to assist you with any questions or concerns you may have. You can reach us through:

We aim to respond to inquiries within 24 hours or 1 business day..

9. Limitation of Liability

While we strive to ensure that all transactions on our Site are secure, we are not liable for any direct or indirect damages arising from the use of our Site, including but not limited to, issues with payment processing, delays in shipping, or loss of data. Our liability is limited to the maximum extent permitted by applicable law.

10. Changes to the Customer Policy

We reserve the right to update or modify this Customer Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle customer interactions and transactions.

11. Governing Law

This Customer Policy is governed by the laws of [your jurisdiction], without regard to its conflict of law principles. Any disputes arising from the use of the Site or this policy will be resolved in the courts located in [your location].

Contact Us
If you have any questions regarding this Customer Policy or need assistance, please feel free to contact us at:

Ardent Bio LLC
team@ardentbio.com